Buying on Format Store is very simple: the few steps that we report below are enough.
You have two possibilities to be able to buy:
Find the product you like, select the dimensions, the finishes or the fabrics/leathers and add it to the cart.
Do you live in Italy? Shipping costs for standard delivery are free. All you have to do is to enter your personal data and complete the various steps required for the purchase. The system will automatically ask you for the full payment for the order: you can pay by bank transfer or Paypal.
Do you live outside of Italy? In this case we have to estimate the shipping costs. Enter your personal details and complete all the required steps. At the end of the course you will have the opportunity to send us the request for a quote. We will reply to you within 24 hours.
Contact us by email at firstname.lastname@example.org and indicate the product of your interest: we will do everything! We will make you the best offer, send you high definition photos of the materials, answer all your questions and draw up the sales contract. If you opt for this solution, it will not be necessary to pay the full amount. We will ask you to pay 50% of the total order amount and the remaining 50% only when the products are ready for shipment.
Note: Most of our customers opt for this option.
As soon as the payment is credited to our account (generally this process takes 2-3 days), we will send you the invoice and proceed with the order. When the company confirms receipt of the order, it will notify us of the estimated production end date. As soon as we have this information, we will communicate it to you.
Once production is complete, the manufacturing company will deliver the products directly to the warehouse of the transport company. Only then will we ask you for the final payment. When the final payment is made and credited to our account, the shipment will be authorized.
The products leave the Italian warehouse and are sent to the warehouse closest to your country. As soon as the goods arrive in the final warehouse, you will be contacted by telephone by the carrier to agree on the date and time of delivery.
On the day of delivery you will need to be at the address indicated at the time of the order and supervise the unloading of the goods. You will need to check the number and integrity of the packages and sign the transport documents with detailed reservation.
To help you we have prepared a mini guide for the day of delivery: you can find it on this page.