You have the right to withdraw from the contract, totally or partially and without giving reasons, within 14 (fourteen) days from the moment in which the products have been delivered to you or to a third person delegated by you: the date shown on the transport document will be binding.
To exercise the right of withdrawal you must send us a written and explicit declaration within the terms mentioned above. You can do it in the following ways:
- by registered mail a/r: Via Tetti Valfrè 1, 10043, Orbassano, Turin, Italy
- by email to firstname.lastname@example.org
The right of withdrawal does not apply to products that have been made to measure according to your preferences or to products that by their very nature are easily degradable and perishable.
The products will be shipped or delivered to the following address: Via Tetti Valfrè 1, 10043, Orbassano, Turin, Italy. The shipment must take place without delay within 14 (fourteen) days from the date on which you exercised the right of withdrawal: the date of acceptance of the goods by the shipper will prevail. All costs necessary for returning the products will be at your expense.
Products must be returned in their original packaging and in resalable conditions. You are responsible for the decrease in the value of the products resulting from the handling of the products themselves other than that necessary to establish the nature, characteristics and verification of the functioning of the goods. In the event of non-resalability or a decrease in the value of the product, an amount equivalent to the decrease in the value of the asset will be withheld.
The refund will be made within 14 (fourteen) days of receipt of the goods at our warehouse: the date shown on the transport document will be binding. The refund will be made in the same way as for the initial payment, unless otherwise specified by you.
CLAIM FOR DEFECTIVE PRODUCT
If the product you purchased presents any discrepancies or defects, contact us by email at email@example.com within 48 (forty-eight) hours from the moment the products have been delivered to you or to a third person delegated by you: the date shown on the transport document will be binding. We will take immediate action to solve the problem: we will need detailed and clear photographs to understand whether the defects are attributable to the manufacturing company (production defect/ incorrect product) or to the transport company (non-compliant transport). The defective item, which must be returned to us in its original packaging, will be replaced. The replacement of the product or part of it requires compliance with the production times necessary for the manufacture of the replacement element.
REFUND FOR PRODUCTS NO LONGER AVAILABLE
At the discretion of the manufacturing companies, sometimes the products may go out of production. In case of unavailability of the ordered product, you will be informed and we will refund the amount paid. The refund will be made in the same way as for the initial payment.